Refund & Exchange Policy
One of our main priorities as DEAD. is ensuring our customer has a beyond satisfactory experience with us in regards to our products and overall service. To assist in the event a customer would like to refund or exchange an item the below terms and conditions will be applicable. The details are as follows;
REFUNDS
YOU CAN RETURN AN ITEM FOR A REFUND WITHIN 7 DAYS FROM THE DATE OF PURCHASE. WE WILL PROCESS A REFUND GIVEN THE ITEM RETURNED IS IN THE ORIGINAL CONDITION AS WHEN IT WAS PURCHASED AND MEETS THE BELOW REQUIREMENTS:
- Unworn
- Undamaged
- Unwashed
- Purchased online
Please note the cost of shipping for returned items will be the customer's responsibility. We do not do cash refund therefore the amount will be transfered into a gift card which can be utilised at all times.
We are unable to refund sold out items.
EXCHANGES
YOU CAN EXCHANGE AN ITEM WITHIN 20 DAYS FROM THE DATE OF PURCHASE. AN EXCHANGE WILL ONLY TAKE PLACE GIVEN THE ITEM FOR EXCHANGE IS IN THE ORIGINAL CONDITION AS WHEN IT WAS PURCHASED AND MEETS THE BELOW REQUIREMENTS:
- Unworn
- Undamaged
- Unwashed
- Purchased online
Please note the cost of shipping to exchange an item will be the customer's responsibility. An exchange can only be lodged if the size requested is available.
We are not able to accept returns of certain products such as our DEAD. underwear.
We are unable to exchange sold out items.
To lodge any of the above, kindly send us an email with your order number and detailing the reason for the exchange or return.
DEFECTS
YOU CAN EXCHANGE A DEFECTED ITEM WITHIN 30 DAYS FROM THE DATE OF PURCHASE.
To lodge any of the above, kindly send us an email with your order number and detailing the reason for the exchange or return.
Gift cards or discount codes that are given as a result of returns are unable to to utilized on products placed on sale.